Shipping & Returns

Returns Policy

You may return most new, unopened items within 7 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping

Yammy provides the best online shopping experience at every step. We make sure that all steps are taken to ensure your package is delivered to you on time and intact through our delivery partners.

We currently ship to any address in Nairobi only. We will soon expand shipping of the goods and services nationwide.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.

Please Note

  1. That the shipping rates for many items we sell are Delivery Distance based from Yammy Warehouses.
  2. If you make the payments, it means the delivery is accepted. Should you for any reason decide not to accept, please see that you do not open/break the products packaging/seal as this voids the return of the product by the same delivery driver.
  3. In case you did wish to return the product (if it's a defect or item you did not request) then you must follow through the Return Policy steps.
  4. Items shipping Internationally/Globally can take 3 - 4 weeks. For such items, payments will be made in full via MPesa, Credit Card or PayPal at the time of placing order. 
  5. There is no payment refunds for International/Global orders. Make sure the item you are ordering matches your requirements before Placing Order.